Completed
The scheduled maintenance has been completed.
Posted Aug 01, 2025 - 04:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 01, 2025 - 01:00 UTC
Scheduled
We would like to inform you of a planned maintenance scheduled to enhance our underlying infrastructure. This will occur during off-peak hours to minimize disruption, but rest assured we will take all necessary steps to ensure a swift and smooth process. We encourage all users to save their work and log out before the start of the maintenance window. Further updates will be shared on this status page. Thank you for your understanding and continued support.
What do I need to do?: We encourage all users to save their work and log out before the start of the maintenance window
Impact: Serenova Classic services may be briefly impacted during maintenance window
For support:
https://enghouseglobal.atlassian.net/servicedesk/
US: +1 800.793.0549
UK: +44 770.015.6785
NZ: +64 4.8318.707
AU: +61 2.8015.5378
Subscribe for real-time updates:
http://status.serenova.com
Posted Jul 31, 2025 - 20:01 UTC
This scheduled maintenance affected: Voice Services (Inbound, Outbound, WebRTC), Engage (Engage - Login & Session, Engage - Chat, Engage - Email, Engage - Facebook, Engage - SMS, Engage - Twitter), Contact (Contact - Login & Session, Contact - Email, Contact - Facebook, Contact - SMS, Contact - Twitter), API (API - Platform v2, API - Platform v1, API - Outbound Lead, API - Transfer Data), Web (Web - Login & Session, Web - Live Dashboards, Web - Phone Panel, Web - Reporting & Historic Data), Telstrat Engage Cloud (Login & Session, Web Services, Recording Service), Proscheduler WFM (Web Services, Login & Session), and Internal Tools, Payment Services.