Engage Services (NZ): Planned Maintenance

Scheduled Maintenance Report for Serenova Classic

Completed

The scheduled maintenance has been completed.

Posted Mar 18, 2025 - 15:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 18, 2025 - 12:00 UTC

Scheduled

We would like to inform you of a planned maintenance scheduled to enhance our underlying infrastructure. This will occur during off-peak hours to minimize disruption, but rest assured we will take all necessary steps to ensure a swift and smooth process. We encourage all users to save their work and log out before the start of the maintenance window. Further updates will be shared on this status page. Thank you for your understanding and continued support.

What do I need to do?: We encourage all users to save their work and log out before the start of the maintenance window

Impact: Serenova Engage services in NZ region may be briefly impacted during maintenance window

For support:
https://enghouseglobal.atlassian.net/servicedesk/

US: +1 800.793.0549
UK: +44 770.015.6785
NZ: +64 4.8318.707
AU: +61 2.8015.5378

Subscribe for real-time updates:
http://status.serenova.com

Posted Mar 17, 2025 - 16:06 UTC

This scheduled maintenance affected: Engage (Engage - Login & Session, Engage - Chat, Engage - Email, Engage - Facebook, Engage - SMS, Engage - Twitter).