Planned Maintenance (US): Infrastructure Upgrade

Scheduled Maintenance Report for Serenova Classic

Completed

The scheduled maintenance has been completed.

Posted Aug 30, 2025 - 04:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 25, 2025 - 12:00 UTC

Scheduled

We would like to inform you of a planned maintenance scheduled to enhance our underlying infrastructure. The upgrades will occur during non business hours within the maintenance window, rest assured we will take all necessary steps to ensure a swift and smooth process. Further updates will be shared on this status page. Thank you for your understanding and continued support.

Impact: Serenova Classic services may be briefly impacted and services might become unavailable for very short period(s) of time lasting 1-7sec.

For support:
https://enghouseglobal.atlassian.net/servicedesk/

US: +1 800.793.0549
UK: +44 770.015.6785
NZ: +64 4.8318.707
AU: +61 2.8015.5378

Subscribe for real-time updates:
http://status.serenova.com

Posted Aug 22, 2025 - 16:34 UTC

This scheduled maintenance affected: Voice Services (Inbound, Outbound, WebRTC), Engage (Engage - Login & Session, Engage - Chat, Engage - Email, Engage - Facebook, Engage - SMS, Engage - Twitter), Contact (Contact - Login & Session, Contact - Email, Contact - Facebook, Contact - SMS, Contact - Twitter), API (API - Platform v2, API - Platform v1, API - Outbound Lead, API - Transfer Data), Web (Web - Login & Session, Web - Live Dashboards, Web - Phone Panel, Web - Reporting & Historic Data), and Internal Tools, Payment Services.